Document preview | Credit notes | Cannot print or export

Document preview | Credit notes | Cannot print or export

Question:

I am unable to print or export a credit note from the document preview, other users are able to view the document?

What is the reason for this?


Answer:

The reason for this is; IQ created a security code quite a while back: 30656 - Allow Printing/Export From Document Preview. By default this setting has not been enabled. 

Please consult your IQ system administrator to provide you with access. 




    • Related Articles

    • IQ Release Notes Version 2025.1.0.0

      Version 2025.1.0.0

    • Processing | Credit Notes/Suppliers Returns

      Version: 2025.3.0.0 Issue: We have recently updated to IQ 2025.3.0.0, but now we cannot perform a return to supplier or credit note. The system keeps asking for the original document. In the past, you could bypass it. Resolution: To resolve the ...

    • Debtors and Creditors | Reports to Print

      Question: Which reports should I print on Debtors and Creditors before month ends? Answer: Ensure that month end advice notes and age analysis reports have been run before the month end rollover. These balances cannot be printed after month-end as ...

    • Processing | Goods Receiving | Print of GRV Labels

      Question: Is it possible to print labels when performing a Goods Received Voucher? Answer: Yes, it is possible but the settings needs to be enabled in IQ. Navigation: Click on Utilities Click on Setup Click on Company Details Click on the Default ...

    • Stock | Utilities | Stock Transfers | Load Document

      Question: I have created a Stock Transfer Out and saved the document. However, I am unable to recall or load the document now. How do I load the document? Answer: To load the document that was saved before. Proceed by creating the stock transfer ...