Loyalty
Anti-Virus software can cause errors in DBISAM the database IQ uses
Many types of anti-virus software can cause problems with DBISAM, the database that IQ uses, specifically concerning temporary tables created by DBISAM in a temporary files folder on a local drive. The real-time scanning features of some anti-virus ...
Loyalty Plus | MICA Store | Quick how to guide
MICA Store | Quick how to guide MICA Store Quick how to guide Table of contents Overview How to add a new member Approving a transaction How to reverse a transaction How to add points on a Member account (Non-transactional) How to request a Campaign ...
Loyalty Plus | View of loyalty points
It is possible to view your loyalty points on the mobile app from the Google Play store. You can also view your points by navigating to the website by clicking here. Click here to go directly to the Google Play app store Alternatively, click on the ...
Loyalty Plus | Debtors | Linking loyalty accounts
It is possible to link a customer or debtor to a loyalty account. To link a account, click on Debtors and click on Maintenance. Select the account to which the loyalty account must be linked to. Click on the Additional Information tab. Click on the ...
Loyalty Plus | Utilities | User Security
Question How do I enable the loyalty button for cashiers in Point of Sale? Article relates to Signing up customers Navigation You need to login in as an Administrator on the system. Click on Utilities Click on Setup Click on Menu Security Access and ...
Loyalty Plus | Processing | Invoicing
You are able to perform loyalty sales via the Point of Sale Account sales and the Processing Invoicing modules. Navigate to Processing and select Invoicing. Select the customer or debtor. To enter the Loyalty customer click Actions followed by ...
Loyalty Plus | Signing up customers
You can enroll a customer by navigating to Point of Sale and by clicking on the Loyalty Functions option. Click on the Register Member button. Fill in the required information. Click on the Register button to proceed.
Loyalty Plus | Selling | Performing Loyalty sale
To perform an loyalty sale, click on Point of Sale -> Sales -> Cash Sale Click on the F9 Loyalty button. Input the member account number just below LoyaltyPlus - Customer Account field. The member details including the available points will display ...
Loyalty Plus | WAPPoint Guide
Contents Overview Support Numbers Switching the device On & Off Activating your device for loyalty Authenticate Attendant Landing page - Home Client / Member Enrolment Client / Member Search Earn Points – Capture transaction details Process a ...
Loyalty Plus | Debtors | Maintenance | Link number to account
Version: 2024.4.0.0 Question: Can a loyalty plus number be linked to a debtor's account? Answer: Yes, it is now possible in version 2024.4.0.0. Steps: To link a loyalty number to a debtor's account, navigate to Debtors -> Maintenance. Click on the ...
Loyalty Plus | Setting up Loyalty
Customer loyalty is the critical objective of customer relationship management and describes the loyalty that is established between a customer and companies, products, or brands. Great attention is therefore given to marketing and customer service ...
Loyalty Plus | Loyalty Plus Upload | An Error has occurred while trying to connect to the specified SFTP server using SSH: Private key not found
Version: 2024.10.0.0 Issue: We have upgraded from IQ version 2024.6.0.0 to version 2024.10.0.0 and the IQ Automation Loyalty Plus uploads stopped working. When we run the event manually via IQ Automation we are getting the error below. Why? IQ made a ...
LoyaltyPlus | Gift Cards | Not enough money on card
Question: What will happen if the client does not have enough money on the Gift Card? Answer: If you attempt to pay with a gift card and the amount owed is more than what is available on the gift card, the system will let you know that there is not ...
LoyaltyPlus | Gift Cards | Card balance
Question: How do I check if there is enough money on the client's gift card? Answer: If you want to make sure of the balance available on the card before you accept the tender, you can click the Card Enquiry button, also visible on the Tender screen ...
Loyalty Plus | Redeeming Loyalty
Your customers can redeem their earned loyalty on purchases made in-store. A customer can pay for an in-store sale, in full or partially, with their earned loyalty. To redeem points click on the Gift Card tender or the tender that has been configured ...
LoyaltyPlus | POS | Gift Card | Error Code: 900 Error Message: Invalid UUID
Version: 2024.10.0.0 Issue: When we enter the Gift Card code where are getting the error code: 900 Error Message: Invalid UUID. Resolution: Please contact LRB Head office to address the issue if you are part of the Mica Group. Contact details below: ...
LoyaltyPlus | Gift Cards | Configuration
Version: Please note that this functionality is available from version 2024.10.0.0. What is a Gift Card? A gift card—also known as a stored value card—is a form of payment that can be used to make purchases at retail stores, gas stations, ...